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MÚSICA AUTÓNOMA - ENERGETIC MUSIC
Terms of Purchase / Frequently Asked Questions
HOW TO BUY
You can search by Artist or Title in the search field. Click on the Magnifying Glass.
You can also search by Format (Vinyls, CDs, DVDs / Blu-rays, Cassettes, Books, T-shirts, Hoodies) and Musical Styles (Hardcore-Punk, Metal, Rock-Pop-Other Styles, Rap / Hip-Hop, Ska-Reggae) by clicking on the corresponding option in the main menu.
Add the products you want to buy to your Shopping Cart.
Select the Payment Method.
Complete your order and you will receive an order confirmation E-mail.
SHIPPING COSTS / SHIPPING METHODS
-SPANISH STATE (Except Balearic and Canary Islands): Flat rate of 5.99 Euros per order (Mainland Spain). FREE SHIPPING on orders from 75 Euros (Mainland Spain). Certified shipping with Tracking Number.
We do NOT offer regular (non-certified) shipping.
-SPANISH STATE (Balearic Islands):
Flat rate of 7.99 Euros per order (Balearic Islands). Certified shipping with Tracking Number.
We do NOT offer regular (non-certified) shipping.
-SPANISH STATE (Canary Islands):
Up to 0.5 kg: 9.99 Euros · 0.5 to 1 kg: 13.99 Euros · Over 1 kg: 24.99 Euros. Certified shipping with Tracking Number.
We do NOT offer regular (non-certified) shipping.
EUROPE / WORLD
We ship almost worldwide. Shipping costs depend on the country and the total weight of the order (with packaging, an LP weighs about 0.99 kg and a CD, cassette or DVD about 0.3 kg).
Some examples for an order up to 1 kg: United Kingdom 9 Euros · Germany 12 Euros · France 13 Euros · Italy 14 Euros · Portugal 15 Euros · United States 18 Euros · Japan 20 Euros.
You can find all rates by country and weight in our Shipping Policy. The shopping cart always calculates the exact shipping cost before you pay.
Certified shipping with Tracking Number.
We strive to keep shipping costs reasonable within our possibilities.
We do NOT offer regular (non-certified) shipping.
PAYMENT OPTIONS
-CREDIT / DEBIT CARDS.
-PAYPAL.
-SHOP / SHOPIFY PAYMENTS.
-GOOGLE PAY.
-APPLE PAY.
-BIZUM.
-CRYPTO: USDC.
-KLARNA.
-BANK TRANSFER.
PRODUCT AVAILABILITY AND SHIPPING TIMES
There are products we have in our local warehouse that we will reserve for you immediately.
There are many other products located in our central warehouse. These products can take between 6 and 9 business days to arrive at our local warehouse (Saturdays, Sundays, and holidays do not count as business days).
The amount for unavailable or out-of-stock products will be subtracted from the total to be paid, and we will continue processing the rest of the items in your order.
When all available products from your order have arrived at our local warehouse, we will notify you, dispatch your package, and send you your tracking number.
We do not make partial shipments of products (except in exceptional cases).
PRODUCT CONDITION
We sell new products and used products.
New products may be factory-sealed or new without use but NOT sealed.
Used products may be Near Mint (M-), Very Good Plus (VG+), or Very Good (VG).
Each used product is accompanied by the condition of both the media (CD, LP, DVD...) and the cover.
RETURN POLICY
You have 14 days from the day you receive your order to return it without giving any reason (right of withdrawal).
Email us at info@hcpunk.com with your order number and the items you want to return, and we will tell you where to send them. Return shipping costs are paid by you. We will refund the price of the products and the original shipping within 14 days at most.
New sealed CDs, vinyl, cassettes and DVDs: can only be returned with the seal intact, as they are sound and video recordings.
Used products: if the condition does not match the description, we offer an exchange or a full refund, with return shipping paid by us.
Wrong or defective product: we send you the right one at no cost or refund the full amount, including all shipping costs.
